Privacy Policy

1. Introduction
   Beaudent (“we”, “us”, “our”) operates https://beaudent.in/ (the “Website”) and is committed to protecting the privacy of visitors and patients. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, with whom we share it, and the rights you have regarding your personal data. By using our Website or booking/receiving services from Beaudent, you consent to the collection and use of information in accordance with this policy.
2. Who we are / Contact details
   Beaudent Dental Clinic
   Address: F-18, First Floor ABIL Imperial Commercial Spaces Rohan Seher Lane, Pan Card Club Rd, Baner, Pune, Maharashtra 411045, India Email: drankitanagrani@gmail.com
   Phone: +91-8788305936

(Under the Digital Personal Data Protection Act, data fiduciaries must publish a contact point for questions and grievance redressal; include the above contact on your site.).

3. Scope & Applicability
   This policy covers all personal data processed by Beaudent in connection with the Website, patient registrations, appointments, teleconsultations, treatment records, marketing communications, and any offline interactions we maintain with patients within India.
4. Definitions (short)

• Personal Data: Any information relating to an identifiable individual (e.g., name, phone, email).
• Sensitive Personal Data: Health information, medical history, diagnostic reports, and other clinical data that reveal the health status of an individual. Health data is treated as sensitive and requires explicit consent and additional safeguards.

5. What information we collect
   We collect only the personal data necessary to provide dental care and operate the Website. This may include:
6. Contact & identity information: name, date of birth, gender, address, phone number, email.
   B. Health & clinical information (sensitive): medical history, treatment records, X-rays, medication details, allergies, dental charts and notes, consent forms. (Explicit consent is sought before collecting clinical or health-related information.)
   C. Appointment & billing information: appointment dates, invoices, payment confirmations, insurance details (if provided).
   D. Device & usage data: IP address, browser type, pages visited, device identifiers, and cookies for site functionality and analytics.
   E. Communications: messages you send via contact forms, email, phone calls, and feedback/survey responses.
7. How we use your information (purposes & legal basis)
   We use personal data for the following purposes:

• To provide dental services, clinical care, follow-ups, and aftercare. (treatment delivery)
• To schedule and confirm appointments, send reminders, and manage billing.
• To maintain and secure patient medical records and comply with medical record-keeping requirements.
• To respond to enquiries, complaints, and grievance redressal. (required under Indian data rules).
• To improve our Website (analytics), to send service-related communications, and where consent is given for marketing (promotions, newsletters). Consent will be obtained separately for marketing.

Legal basis & consent: Where required under Indian law, we will seek your explicit consent before processing sensitive health data or before using personal data for marketing. Processing for treatment, billing, and safety/compliance is necessary to provide services and may rely on legitimate interest or contractual necessity as appropriate under applicable law.

7. Cookies and tracking technologies
   We use cookies and similar technologies for essential site functions (session cookies), performance and analytics (to understand site usage), and, with consent, marketing cookies. You can control cookie preferences via your browser settings or our cookie banner. Details of cookies used will be included in a cookie table on the Website.
8. Sharing & disclosure of data
   We do not sell personal data. We may share personal data in these limited circumstances:

• Third-party service providers who perform services on our behalf (e.g., appointment-booking platforms, payment processors, lab partners, cloud backups, analytics providers). We contractually require such providers to maintain confidentiality and appropriate security.
  
  
• Medical referrals: if you are referred to other healthcare providers or labs, clinical information essential for care will be shared with your consent (or as otherwise necessary for treatment).
  
  
• Legal & regulatory requests: where compelled by law, court order, or official agency request, or to protect patient safety and public health.
  
  
• Business transfers: in the event of a merger, sale, or reorganization, personal data may be transferred as part of the transaction (we will notify affected patients where required).

If we transfer personal data outside India, we will do so only with appropriate safeguards and where permitted under applicable law. Draft rules and guidance under India’s data law require careful handling of cross-border transfers ensure you document and justify any such transfers.

9. Data security
   We implement reasonable technical and organizational measures to protect personal data against loss, theft, unauthorized access, disclosure, or alteration. Measures include encryption of data at rest and transit, access controls, regular staff training, secure cloud storage with reputable providers, and periodic security audits. While we strive to protect personal data, no system is fully risk-free.
10. Data breach & notification
    In the event of a personal data breach affecting patient data, Beaudent will follow applicable legal requirements regarding notification. Under India’s DPDP framework, data fiduciaries are expected to notify affected individuals and the Data Protection Board in accordance with statutory rules and guidance on breach reporting. We will promptly (and in any case as required by law) notify affected individuals and relevant authorities if a breach creates a risk of harm.
11. Data retention
    We retain personal and clinical records for as long as necessary to provide care and as required by applicable medical record retention rules and professional guidelines. After the retention period, we securely delete or anonymize personal data. If you request erasure, we will assess the request against legal and clinical record-keeping obligations; certain records may need to be retained for legal, medical, or public health reasons. (Right to erasure is available subject to exceptions under Indian law.)
12. Your rights (data subject rights)
    Under applicable Indian data protection law, you have rights in relation to your personal data, including:

• Right to access the personal data we hold about you.
• Right to correct inaccurate or incomplete personal data.
• Right to request erasure (subject to legal/medical retention obligations).
• Right to withdraw consent where processing is based on consent.
• Right to lodge a complaint with our internal grievance mechanism (and subsequently with the Data Protection Board/regulator if unresolved).

To exercise any of these rights, contact us at: drankitanagrani@gmail.com (or call +91-8788305936). We will respond within the timeframes required by law.

13. Children
    We do not knowingly collect personal data of children under the age of 16 without parental/guardian consent. For pediatric appointments and records, parental consent is obtained and maintained in the child’s clinical record.
14. Marketing & promotional communications
    We will only send promotional emails, SMS, or messages where you have given explicit consent. You can opt out of marketing communications at any time by clicking “unsubscribe” or emailing drankitanagrani@gmail.com.
15. Links to third-party websites
    Our Website may contain links to third-party sites (e.g., payment gateways, labs, informational resources). We are not responsible for the privacy practices of such sites. Review their privacy policies before sharing personal data.
16. Changes to this Privacy Policy
    We may update this policy to reflect changes in our practices or legal requirements. We will post the updated policy on the Website with a revised “Last updated” date. Material changes will be communicated via email or a prominent notice on the Website.
17. How to contact us / grievance redressal
    If you have questions, complaints, or wish to exercise your rights, contact our Grievance Officer:
    Email: drankitanagrani@gmail.com
    Phone: +91-8788305936
    Address: F-18, First Floor ABIL Imperial Commercial Spaces Rohan Seher Lane, Pan Card Club Rd, Baner, Pune, Maharashtra 411045, India

If you remain unsatisfied after our internal grievance process, you may escalate the complaint to the Data Protection Board or other competent authority under applicable law. (Section 13 of the DPDP Act sets out the internal grievance expectations.)